Hotel PMS: the details
It’s where the front desk sees the day’s picture: who is arriving, who is leaving, which rooms are clean and which are blocked. It keeps each guest’s profile and their restaurant or spa charges, and issues the invoice. The rest of the systems depend on it: the website’s booking engine, the channel manager that distributes availability to the agencies, the door locks, the restaurant POS and the pricing tool.
That’s why the quality of its integrations matters more than its feature list. A PMS with an open API lets you automate everything around the stay—online check-in, pre-arrival messages, a notice to housekeeping when a room frees up—without changing systems. A closed one forces you to type everything twice.